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Terms and Conditions of Sales - Returns  

Please read and understand the Terms and Conditions prior to placing your order.

No returns can be accepted without prior authorization from Hampton Research. We must be notified within 10 days of receipt. Only unopened merchandise may be returned. All shipping costs and a 25% handling fee will be paid by the customer. Please contact our Customer Service Department for return instructions and a Return Authorization Number to identify an authorized return. Product must be returned within 10 days after return has been authorized. Any product we ship to you because of an error on our part, is of course, immediately returnable for replacement at no charge to you. Items that you receive because of your error may not be returnable for credit or exchange. Once an item has been out of our control, we do not feel it is fair to ask another customer to accept it. Please inspect packages upon receipt and inform Hampton Research immediately of any damage or problems. Should a product be found damaged, please retain the original shipping carton, shipping documents and any documents that might indicate that the shipment was received in damaged condition.

Service Information:
  Domestic Ordering & Shipping
  International Ordering & Shipping
Tel: 800-452-3899
Tel: 949-425-1321
Fax: 949-425-1611
Email: info@hrmail.com
Hampton Research
34 Journey
Aliso Viejo, CA 92656-3317
Toll Free: 800-452-3899
Tel: 949-425-1321
Fax: 949-425-1611
7:00am to 4:30pm
Monday - Friday
(Pacific Standard Time)
info@hrmail.com   |  800.452.3899   |  949.425.1321   |  Fax 949.425.1611   |   ©COPYRIGHT 2003 - 2019 HAMPTON RESEARCH CORP. ALL RIGHTS RESERVED.   |  PRIVACY POLICY